E-COMMERCE & OMNICHANNEL

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Context

When companies first started selling online, they created a department dedicated to e-commerce, separate from other functions and using an independent logistics structure.

It was a time when e-commerce was still in its early stages, with players looking for solutions to adapt to this new mode of consumption.

Today, with the emergence of omnichannel, the various sales channels are now integrated into the customer journey, offering multiple entry and exit points for making a purchase.

Omnichannel allows consumers to move seamlessly between stores, websites and mobile applications. The result is a smoother, more connected customer experience.

Companies that develop an effective omnichannel strategy benefit from total synergy between channels, and are able to optimize them with each other. In this way, data, inventory and operational processes are harmonized to deliver a seamless customer experience, where the boundaries between channels disappear.

One of the key factors in the success of an omnichannel transformation is the ability of the supply chain to build a comprehensive, agile and coherent strategy.

It is essential to respond to changing consumer needs while keeping operational costs under control. Logistics must be able to adapt quickly to fluctuations in demand and guarantee efficient delivery, whether in-store or at home.

Success in this new environment relies on an agile supply chain and a comprehensive strategy, offering exceptional service while controlling costs.

WHY IMPLEMENT AN OMNICHANNEL LOGISTICS STRATEGY ?

Seamless integrated customer experience: you offer your customers a consistent, seamless shopping experience, regardless of the sales channel they use. This means your customers move from one channel to another (physical store, website, mobile app, etc.) while retaining their preferences, purchase records and personal information, creating a personalized, high-quality experience.

Product availability: omnichannel solutions optimize inventory and distribution management by synchronizing different sales channels. This means you can respond immediately to customer demand and ensure that products are available almost immediately, whether in-store, online or via different distribution channels.

Controlling operating costs: a well-designed omnichannel logistics strategy reduces operating costs by streamlining logistics processes, optimizing the use of warehouses and means of transport, and avoiding double storage. This helps maintain competitive prices for customers while preserving the company’s profitability.

Agility in response to market changes: in a constantly evolving business environment, it is essential to be able to adapt quickly to new trends and consumer expectations. An omnichannel logistics strategy enables greater flexibility, making it easier to introduce new sales channels, manage seasonal peaks in demand and expand geographically.

Synergy between channels: the data, resources and knowledge accumulated in one channel can be used to optimize the performance of other channels, maximizing potential synergies. For example, data collected online can help improve in-store assortment, while in-store orders can be shipped from online warehouses to reduce delivery times.

OUR APPROACH TO DEVELOP AN OMNICHANNEL STRATEGY

Analysis and assessment

We carry out an in-depth analysis of your supply chain, assessing its capacity to integrate an omnichannel strategy.

This may include an assessment of logistics processes, inventory management, information systems, order processing capabilities, and so on.

This initial assessment will help identify areas for improvement and define clear objectives for omnichannel transformation.

Strategy and planning

We develop a comprehensive and coherent omnichannel logistics strategy supporting multiple combinations and delivery services.

This involves defining specific objectives, identifying relevant sales channels, designing flows, selecting appropriate technologies and systems, and drawing up an implementation plan.

We help you assess risks and develop mitigation measures to ensure your success.

Performance indicators

We work with you to establish and implement shared, cross-functional performance indicators, an essential step in omnichannel transformation.

These measures help monitor operational efficiency and maintain a lasting commitment to optimizing your supply chain, ensuring a consistent, integrated customer experience.

Process and operations optimization

We work with you to identify opportunities for optimizing logistics processes and operations.

This can include improving inventory management, streamlining workflows, optimizing warehouses and distribution centers, optimizing transportation networks, etc.

The aim is to ensure maximum operational efficiency while delivering a seamless, consistent customer experience.

Partner and technology selection

You may need to select new logistics or transport partners, as well as appropriate technologies.

We evaluate the options available, conduct tenders, negotiate contracts and support you in setting up solid partnerships.

We also provide expertise in the selection and integration of technological solutions: order management, inventory management, data analysis.

Team reorganization and training

The transition to omnichannel often requires team reorganization and skills adaptation.

We help you identify the key skills and roles needed to support an omnichannel supply chain.

We also build training programs to develop the skills your employees need to make the transition to the new model.

READY TO GET STARTED?

In a world of constantly rising consumer expectations, an omnichannel strategy is essential to remain competitive.

It is the foundation of a fluid, highly personalized customer experience.

It guarantees instant availability of products, while keeping operational costs under control, and remaining flexible and agile to meet the demands of an constantly changing market.

Synergy between distribution channels is an undeniable asset that strengthens your company’s competitive position.

By working closely with your team, we provide expertise, strategic advice and a proven methodology to ensure the success of your omnichannel transformation.

By working together, we can successfully develop and deploy your omnichannel strategy, optimally meeting your customers’ needs while ensuring your company’s sustainability in this ever-changing world.